At Lander Suzuki we pride ourselves on knowing that we always give our customers good customer serivce!

Hi there John,

Not sure if you remember, but when my mother and I picked up our car last week we briefly discussed with you just how pleased we were with the service we received from the sales team.

We had been to many different car dealerships but the general vibe of yours was different, it had a real team atmosphere & you didn't feel as though you were going to be bowled over by eager competitive sales staff. At no time did I feel as though i was being rushed to sign the dotted line or pushed into any extras I didn't want. In fact the the day I signed for the car was actually a sunday at around 7:00pm which I am sure classifies as overtime, but was not made to feel like an inconvenience and was more than accomodated for.

I wasn't specifically looking at a new car purchase however when numbers were discussed along with pure logic i understood that it could be a much wiser investment in the long term. At no time did i feel forced into this decision.  

The main salesman that we dealt with, Ryan, was very thorough and was more than willing to answer any questions that were thrown at him with confidence and anything that he wasn't 100% sure of, he would ask another team member to confirm. He had a very friendly and easy going attitude and was able to explain all the bells and whistles (esp. technological) in easy to understand english. I was also taken into the service department and intoduced to the service manager who explained general maintenance and the service schedule.   

I was actually refered to you by a friend who had recently purchased a car from your dealership and was obviously pleased with the service. I will be sure to do the same with any friends who are in the market for a new car.

 P.S. I am a big fan of your coffee!

 Regards . . .proud owner of brand new Suzuki

 Kathryn Williamson.

Hi Tim,

Once again thanks for all you effort in securing me a wonderful deal on my new Suzuki Swift. From the start of my enquiry to the very end of the purchase you made me feel very comfortable. And there was no pressure at all which was the thing that impressed me the most about you. As I said you struck a great deal for me including trade in and the new car. I would have no trouble at all in passing your name on to family and friends in the future. I think you have a wonderful future in your trade and Lander, i'm sure would already know what a great young fella and employee you are to them. In two words to sum up my experience, I would like to say.. thanks Tim.

Also I forgot to mention your boss Dane as well, he was fantastic and really got the figures working for me. So to you both; great teamwork!

Regards,

Larry Kearns

To Whom It May Concern.

I would like to take this opportunity to thank the Lander Suzuki for the recent purchase
of my new motor vehicle. I was extremely pleased with the Customer Service I received
throughout the entire process. Of course the whole process would not have run so
smoothly or professionally if it wasn't for the efforts of one of your Sales Representative:-
Ryan McCORMACK.

Ryan displayed remarkable customer service skills and maturity beyond his years. He was
always obliging and if he couldn't answer a question himself was always quick to research
the correct answer and respond in a timely manner. I was extremely satisfied with the
service I received and in fact it was due to that service that swayed me to buying from your dealership. 

It was extremely helpful to me that I was afforded a temporary vehicle once Lander took
possession of my vehicle. This vehicle was driven to my place of work and my vehicle
collected with little inconvenience to me. As a single parent who works full time it would
have been impossible for me to exchange these vehicles any other way or do everyday
daily activities without a vehicle.

The new vehicle was driven to my residence by Ryan where he comprehensively demonstrated
all the features of my new car. After having my old car for some 12 years, buying a new car
was a huge thrill to my children and I. We are now enjoying the comforts & safety of a brand new car.

Once again thankyou and most importantly thankyou to Ryan for his diligence and
professionalism. Obviously a valuable member of the team.

Kind Regards,    

Kylie Hales

Hi Michael,

Please Find my Feedback

I would like to thank the staff at Lander Suzuki for providing a professional service for my needs as well as providing options for my financial situation. The sales representative was helpful and knew a depth of information about the car I required (Suzuki Swift). I am happy with my purchase and look forward to dealing with your dealership with regards to any questions or queries I may have.

On a personal note; Michael thanks for your patience and understanding during this process, it is much appreciated. All the best. :-)

Kind Regards,

The D'Souza Family

Hi Ross,

I would like to take this opportunity to thank everyone at Lander Suzuki. My experience with Michael Tang has been exceptional. He and his manager John Palermo have really taken the time to help me out with the purchase of a new Suzuki Swift. As a female buyer it has restored confidence in buying a new car on my own. Your excellent customer service and communication skills were outstanding. I will definitely recommend Lander Suzuki to my friends and families. Thank you again and we will comeback to see you shortly -  another car for the family.

Mrs Tahany Hanna (Glenwood NSW)